Home: (256)218-3010

Cell: (256)624-8977

Work: (256)235-4606

Work blackberry: (256) 624-8977

Work email: john.b.hughes14.civ@mail.mil

Home email: jhughes347@charter.net

WORK EXPERIENCE:

Sep 2014 – Present

U.S. Army TACOM/Customer Service Division, Director of Information Management, Anniston Army Depot

Leigh Read (256) 235-7579

IT Specialists (Network/Customer Support) GS-2210-11

40 HOURS PER WEEK

Anniston, AL 36201

·   Provides Client Support Administration to Anniston Army Depot

·   Implements new system hardware and software and develops local operating procedures

·   Performs the planning and delivery of a full range of information technology customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements to include classified computer systems

·   Provide customer service in a courteous, respectful and timely manner

·   Install, configure, and trouble-shoot computer hardware and operating system

·   Conduct testing of computer hardware and operating system software to insure operability, efficiency, and compliance

·   Provide ongoing support, resolution of problems, and recovery of operating malfunctions involving various computer hardware component and software failures

·   Remotely function tests the computer hardware and software to resolve technical problems and assign the appropriate on site repairs

·   Thorough when performing work and conscientious about attention to detail

·   Changes the components of existing equipment for efficient operation

·   Responsible for support of Intel-based computers over their complete life cycle to include setup/configuration, software installation and assistance

·   Upgrades all workstations during roll out of new technology and software

·   Coordinates the temporary and/or permanent transfer of hardware

·   Installs and setups network printers for clients to access

·   Install or removes software packages to include operating system, office library and software configuration management tools. Loads appropriate printer drivers for each software package to ensure compatibility with attached printer

·   Uses Acronis and Norton Ghost to gather and cast computer images

·   Serves as a team member of the Anniston Army Depot Incident Response team

·   Responsible for Assured Compliance Assessment Solution (ACAS) scanning of new PC and laptop installs as well as remediation scans from Information Assurance Vulnerability Alert (IAVA) findings

·   Performs customer service help desk duties by using the Enterprise Service Desk Trouble Ticket system-inputs trouble tickets, work requests, track tickets progress and input resolutions

·   Troubleshoots hardware, software, and client Local Area Network (LAN) connectivity problems, and elevates any unresolved problems

·   Knowledge of DOD and agency policies, procedures, regulations directives, and requirements related to physical, personnel, emanations, and information security

June 2000-Sep 2014

U.S. Air Force Reserves Air Reserve Technician/908 Airlift Wing          

Cortney Tremmer (334) 953-6061

Client Systems Technician MSgt E-7/Computer Assistant GS/335/09

40 HOURS PER WEEK

Maxwell Air Force Base, Alabama

·   Provides Client Support Administration to 908 Airlift Wing

·   Performs the planning and delivery of a full range of information technology customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements to include classified computer systems

·   Thorough when performing work and conscientious about attention to detail

·   Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations and committed to providing quality products and services

·   Expresses information to individuals and groups effectively, taking into account the audience and nature of the information

·   Makes clear and convincing oral presentations; listens to others, and responds appropriately

·   Responsible for support of Intel-based computers over their complete life cycle to include setup/configuration, software installation and assistance

·   Uses Acronis and Norton Ghost to gather and cast computer images

·   Provides technical support to computers using the Microsoft Windows 7 Enterprise, Microsoft XP Professional, Vista Enterprise or latest Microsoft Operating Systems

·   Monitors ongoing operation of client systems to ensure hardware and software are functioning properly and operational standards are met

·   Uses established computer techniques to identify and promptly resolve client systems problems within the organization

·   Provides initial systems diagnostics testing

·   Provides customer service and technical assistance to users of automated data systems

·   Provides assistance to users regarding equipment operation and maintenance and uses analytical techniques to test computer equipment malfunctions and software errors

·   Installs and troubleshoots hardware and software on computers, notebooks, printers, network operating systems, communication applications, internal and external devices to include CD-ROMs, monitors, printers, hard drives, modems, power supplies, memory, network operating systems, interface cables, and all software on networked or standalone computers

·   Ensures that all problems concerning personal computers, peripherals, and services are resolved 

·   Upgrades all workstations during roll out of new technology and software

·   Performs customer service help desk duties by using the Remedy Trouble Ticket system-inputs trouble tickets, work requests, track tickets progress and input resolutions

·   Creates compact disks (CD's) for special requirements

·   Troubleshoots hardware, software, and client Local Area Network (LAN) connectivity problems, and elevates any unresolved problems

·   Adapts and develops new work procedures and instructions for application by self and others. Connects peripherals, partitions and formats drive, moves files from one media to another, and creates/modifies/deletes directories

·   Manages client user accounts and organizational client device accounts

·   Manages and protects electronic records in accordance with prescribed directives and public law. Handles routine maintenance, such as system back-ups, diagnostics and data recovery

·   Restores hard drives and recovers data. Installs and maintains hardware and is the Equipment Custodian (EC) for Information Technology Equipment for 908 Operations Group

·   Verifies that all equipment items are approved and are in compliance with existing directives, instructions vendor specifications

·   Coordinates the temporary and/or permanent transfer of hardware. Performs inventory of hardware/software and reports and maintains data in the Information Processing Management System (IPMS)

·   Advises small computer users on policies, procedures, accountability, and maintenance of ADP equipment, and assists unit in accomplishing accreditation on all systems

·   Researches current industry literature to identify the availability of equipment such as computer systems, printers, monitors, modems, and/or associated equipment for purchase of new or upgraded systems

·   Assists user in preparing computer/connectivity service requests. Identifies hardware problems and develops solutions for associated short and long-term effects

·   Determines whether hardware repair with vendor support of local assets is needed

·   Performs equipment maintenance and provides instructions to users

·   Installs, upgrades, and maintains software. Performs system software control and security program support. Develops new and/or modified procedures for the operation of software passwords and user privileges, identifying and reporting security breaches as applicable

·   Determines whether new software is needed or if existing programs can be enhanced to satisfy local requirements

·   Install or removes software packages to include operating system, office library and software configuration management tools. Loads appropriate printer drivers for each software package to ensure compatibility with attached printer

·   Installs and setups network printers for clients to access. Schedules, advises, and provides technical assistance to computer system users on a wide variety of computer software and hardware issues

·   Advises users on preparation, processing, and submission of AF Form 3215, Communications-Systems Requirement Document (CSRD) for acquisition of communications-computer systems equipment

·   Maintains database of submitted requests. Receives all new ADPE equipment; checking, verifying, and acknowledging receipt before coordinating pick-up and delivery to final destination

·   Serves as the functional representative for the organizations Communications and Computer Systems Working Group (CSWG)

·   Ensures proper utilization of equipment. Detects patterns/common causes for recurring problems and reviews trends in order to recommend methods to avoid similar problems for other users

·   Assists with the administration of the overall computer security program. Implements organizational procedures with local wing security plans, procedures, and training to comply with DoD, Air Force, and local security policies

·   Plans and develops organizational supplements to local wing security plan.

·   Reports security breaches and distributes security information. Ensures that all users accomplish the annual United States Air Force Information Assurance Awareness training as required

·   Establishes appropriate methods of tracking currency. Ensures compliance with all applicable Air Force Computer Emergency Response Team notices (AFCERT) and anti-virus updates

·   Ensures software loaded on client systems within functional areas is properly licensed

·   Briefs personnel on appropriate and official use of the Internet and reports any violations

·   Provides customer training and assistance for new computer systems installations and sets up system user profiles.

·   Provides technical assistance to current and potential users of systems to minimize computer disruptions

·   Identifies organizational training deficiencies and provides and/or procures necessary training to accomplish mission requirements.

·   Maintains the Client Support Technicians Government Purchase Card for purchasing items

·   Used advanced diagnostic utilities to recover lost files, folders, disk, and memory problems

·   Develops information systems assurance programs and control guidelines

·   Consults with and advises other sections regarding internal controls and security procedures

·   Prepare activity and progress reports relating to the information systems audit

February 1996 to June 2000

US Air Force Reserves Air Reserve Technician/25th Aerial Port Squadron          

Ronald B. Luther (334) 953-7791

Management Assistant/Work Group Manager/GS/344/07

Maxwell Air Force Base, Alabama

·   Served as Administrative Superintendent for the 25th Aerial Port Squadron

·   Planned and organized all unit administration and personnel activities.

·   Directly assisted the unit commander in the management of assigned personnel

·   Responsible for the preparation, maintenance, and disposition of required administrative reports, and other correspondence.

·   Established and studied internal operating procedures for administration to ensure effectiveness and compliance with current directives and forward to higher headquarters as appropriate

·   Assisted the unit commander in accomplishing all necessary internal operations to include administrative training, safety, security, development of unit operation instructions, regulations and personnel assistance

·   Managed Government-issued Travel Card Program for all squadron members

·   Conducted analytical studies to identify loss/gain trends by Air Force Specialty codes (AFSC) for wing recruiting in order to fill vacancies and improve the manning status and operational readiness of the wing

·   Operated personal computer to process orders, data management, word for windows, updated and ordered publications, updated and used Personal Concepts III (PCIII).

·   Served as point of contact for training, awards, appraisals, attendance documentation, benefits, travel, in/out processing of reserve personnel and historical data retention.

·   Responsible for squadron budget requirements including Reserve Personnel Appropriations (RPA) funds, Annual Tours funds, School quota funds and Operational & Maintenance (O & M) funds.

·   Performed squadron resource management including identification, distribution and accountability of unit funds

·   Organized and managed suspense/correspondence files

·   Provided backup for squadron upper management recorded and reported action items assigned to absent squadron personnel

·   Made travel and billeting arrangements for reserve members performing annual tours.

·   Created and processed travel orders for all squadron members performing TDY.

·   Tracked orders from beginning to end to ensure proper documentation was submitted

·   Verified and checked squadron members travel vouchers for accuracy prior to submitting to pay for processing

Monitored maximum man-day participation limits for squadron personnel  

·   Tracked members Active Duty, Annual Tour and Inactive Duty Training points for the fiscal year to ensure accuracy of accounting and satisfactory completion

·   Approved and issued squadron orders in the absence of the senior Air Reserve Technician

·   Responsible for initiating and processing order requests

·   Maintained and filed copies of published orders for all Reserve Personnel Appropriation to include school tours, special tours, Military Pay Appropriation (MPA) tour, annual tour, and civilian travel orders

·   Reviewed travel orders of squadron personnel to ensure prompt completion and clear indebtedness prior to submission to the accounting and finance office

·   Maintained overall Communications and Information responsibility for Aerial Port Squadron

·   Maintained and administered squadron computer systems security management and ensured personnel received appropriate levels of accessibility to information systems and programs

·   Verified qualifications of personnel who were granted access to systems and equipment

·   Assisted Workgroup Manager with installation and integration of system patches, updates, and enhancements 

·   Attended Resource Management and Financial Management Board meetings as required

·   Monitored Aerial Port Squadron budget programs and assisted with budget development, preparation, and forecasted long-range requirements

EDUCATION:

Troy State University of Montgomery (TSUM), Computer Science, 1997-1999 3.0 Northeast Alabama State Jr. College, Biological Science, 1987-1989, 3.0

Jacksonville State University, Political Science, 1979-1980, 2.5

Certifications/Training:

·   Completed Installing and Configuring Microsoft Windows 10 training from New Horizons/Jun 2016

·   COMPTIA A+ Certified Continuation Education/Feb 2015

·   Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration

·   COMPTIA A+ Certified/Nov 2009

·   USAF Workgroup Managers Course/17 MARCH 05/ Robbins AFB Georgia

·   USAF Workgroup Administrators for Information Managers/5 AUG 1999/

·   Windows NT 4.0 Networking Essentials/ 10 January 2001- 14 January 2001/ Advanced Technology Group Auburn University of Montgomery

·   Design Intro Using HTML and Frontpage 2000/ 31 July 2000 - 4 August 2000/Advanced Technology Group Auburn University of Montgomery

·   USAF Computer System Management Course/ 8 January 2001- 12 January 2001/ Keesler AFB, Missippissi

·   PC Maintenance and Repair Preparatory Course/ 29 January 2001       -30 January 2001/ Advanced Technology Group Auburn University of Montgomery

·   Maintenance and Repair Course/ 31 January 2001-2 February 2001/ Advanced Technology Group Auburn University of Montgomery

·   Microsoft Office 2000 Introduction/ 14 February 2001/ Advanced Technology Group Auburn University of Montgomery

·   USAF Workshop Managers Course/18 June 2001- 22 June 2001/ Hurlburt Field, Florida

·   COMP TIA: A+ Certification/ 29 October 2001- 6 November 2001/ Advanced Technology Group Auburn University of Montgomery

·   Software License Training/3 MARCH 2002/ Maxwell AFB, Alabama

·   USAF Frontpage 2000 Web Training/26 March 2002-28 March 2002/Tyndall AFB Florida

·   Air Force Materiel Command Workgroup Management Networking Essentials/ 5 June 2003 - 9 June 2003/ Robbins AFB, Georgia

·   USAF Antiterrorism Force Protection Level II Course/19 June 2003 to 23 June 2003/ Nellis AFB,Nevada

·   USAF Train the Trainer Course 21 September 1995/Maxwell AFB, Alabama

·   Total Quality Management Course/9 FEB TO 11 FEB 1993/908TH Airlift Wing Maxwell AFB Alabama

Awards:

·   Department of the Air Force Performance Awards/1996-2014 /Maxwell AFB, Alabama